Your chocolates will be dispatched 1-4 days after ordering, using Royal Mail and we ask that if you may not be home, please ensure your "safe space" will be cool enough so your chocolates are not at risk of melting.
Our aim is for you to receive your chocolates in perfect condition and so every order is packed with care. Once they leave the workshop however it is outwith our control so unfortunately we cannot guarantee their safety and cannot issue refunds based on problems encountered during delivery.
We aim to be as close to zero waste as possible here at Fetcha, so we will mail your order in repurposed boxes when we can and if there is bubble wrap, air pockets or paper padding, please know this will only be recycled from packages we receive from our suppliers.