Unfortunately, due to new rules brought in by the EU we are now unable to ship to Europe or Ireland. We really wish we could! Hopefully we will be able to again soon but in the meantime it is not possible.

Currently we can ship throughout the UK, USA, Canada and Australia.

Please note: We are a UK (Scotland) based business. Depending where you are purchasing from, your country's custom authorities may require you to pay taxes or duties. Customers are responsible for the cost of any duties and/or taxes imposed and should be aware of potential delays that customs processes could cause to the delivery timeline for your order. 

The shipping cost is £4.25 for UK orders under £50 and for UK orders above, that shipping is free. Orders outside of the UK, shipping is calculated at checkout. 

All orders are shipped Royal Mail Tracked 48 as soon as possible (unless pre-ordered - in which case they will be shipped on the agreed-upon date).

All orders will ship by 21st Dec 2025. 

All orders WILL be dispatched in time to arrive for Christmas 2025. Orders will ship by 21st Dec.

We try our hardest to ship your order ASAP after you place it. After that it will head off with Royal Mail as per their delivery times - tracked 48 being 2 days.

Worldwide: c.5-7 working days

If you are in a bind and need your order quickly, please get in touch using the contact form or at info@fetchachocolates.com and we will try our best to get your order out the next working day.

* Note: this expedited delivery may not always be possible but where possible we will endeavour to help you out of a pickle.

If it is an international order:

You should have tracking information within the dispatch notification that was sent to you. If you can, please allow 15 days after your order was dispatched before contacting us.

If it is a UK order:

You should have tracking information within the dispatch notification that was sent to you. Please leave up to a week after dispatch notification

*Christmas deliveries Nov - Dec always take longer to arrive so please allow extra time for that*

If your order has not arrived within a resonable time and is believed missing we will aim to refund/replace where appropriate.

I know you're stressed and worried but please remember we cannot control what happens after parcels leave our workshop.

We use Royal Mail as we trust their service. If you really want us to send via a different carrier please contact us to request an alternative and we will be happy to help but note: WE WILL NOT BE HELD RESPOSIBLE FOR LOST DELIVERIES AS A RESULT